Return Policy

Customer service Vacbargain Kirby Specialist

Have you got a question? Does something not meet your expectations?

Or do you need our help in finding information on our website?

Do tell us. At Vacbargain Customer service expert employees are ready for you.

Experts and skilled

Vacbargain Kirby Specialist has its own customer service department. Here an enthusiast and expert team is ready to answer all your questions. Each member of the team has its own area of expertise, so that you will always receive detailed information.

Our employees are frequently trained in order to inform and advise you even better. The specialisations are subdivided in various groups. (Customer service general), (Technical support), and the (Breakdown service).
We gladly will learn from you what goes well but also points of improvement so that we can be of service as good as can be.

We are ready for you on working days between 09:00 and 17:00 hours on the phone number below.
Of course, you can also reach is by email.

Customer service:

mailto:customerservice@vacbargain.com.au

Mailing address: PO BOX 266, Batman 3058, Victoria

Return policy

You are entitled to a cooling-off period once you have purchased products from Vacbargain. In other words, when purchasing products, the Client is entitled to rescind the agreement within a period of at least ten (10) business days, without the need to justify these actions. This period starts the day after the product was received by or on behalf of the Client.

The Client will treat the product and the packaging with due care during this period. The Client will not remove the product from its packaging nor will the Client use the product while deciding whether or not to keep the product. If the Client should invoke the right of withdrawal, the Client will return the product to Vacbargain in its original condition and packaging, along with all accessories that were supplied, in accordance with the reasonable and clear instructions issued by Vacbargain.

The Client is entitled to return the products to Vacbargain, within ten (10) business days after receipt of the products, without the need to justify these actions, on condition that:

a. The Client pays the fees for the return shipping; Vacbargain will not accept parcels with insufficient postage.

b. The Client is responsible for the postage / shipping method and carries the risk for the parcel and also accepts this risk and responsibility until Vacbargain has taken receipt of the parcel.

c. Reconditioned or new machines may not have been used. (Used Kirby or Vivenso machines cannot be returned!!)

d. The product must be returned in its original (undamaged) packaging. (The product cannot be returned if the original packaging has been opened!)

The (right of) withdrawal is a resolutive condition and such withdrawal gives the Client entitlement to a refund.

Return Adress

PO BOX 266, Batman 3058, Melbourne, VIC